Position: Guest Services Supervisor

Level of Wine Proficiency: Not specified

Salary: Not specified

Job Description: Be a part of the growing wine industry! As an ambassador of Erath Winery, provide superior customer service for all guests, members and visitors, supervising Guest Services staff as necessary.

Essential Functions: • Assist with staff training and development • Conduct educational wine tasting and winery tours for guests of the winery • Work in the tasting room, assisting customers, ringing up purchases, stocking, cleaning, inventory management, etc. • Provide facility information and assistance in person and over the telephone • Act as liaison between wineries, local restaurants and B&B’s • Set up, take down and service of wine at consumer and VIP specialty events • Coordinate winery tour and non-VIP event scheduling • Oversee day-to-day shipping • Tasting room supervisory duties • Support Guest Services Manager and Wine Club Concierge with ongoing projects Non-Essential Functions: • Stock merchandise from the warehouse • Cleaning and stocking of tasting room merchandise and wine • Ensure proper wine rotation • Ring-up merchandise at the registers • Water plants and flowers • Pack wine and merchandise for shipping Working Conditions: • Tasting Room: Standing at tasting room bar for extended periods, carrying racks of glasses, carrying bottles and cases of wine to stock shelves, walking purchases from tasting room to customer vehicle • Staff office: sitting at a desk, some data entry and administrative work • Winery: Tours conducted in all conditions rain or shine, walking down and climbing stairs between winery and tasting room • Occasional offsite events: indoor and outdoor venues, standing for extended periods

Physical Requirements: • Able to lift and carry up to 50 pounds and • Stand for extended periods of time The above physical demands are representative of what is required by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge/Skills/Abilities: • 3 years of customer service experience required • Excellent communication skills, both written and spoken • Intermediate MS Office proficiency preferred • Must be comfortable as team leader and team member • The ability to speak comfortably and audibly in front of groups of people • Interest in or knowledge of wine and wine industry • Must be available to work a mix of weekday and weekend shifts, and 1 evening per month • Must be available to work (2) 3-day festivals per year • Must be at least 21 years of age and possess or be able to receive OLCC Alcohol Server Certification • Associates degree or equivalent retail supervisory experience preferred

Contact Information: If you are interested in being considered for this position please apply on-line via our website: www.ste-michelle-wine-estates.com/employment. Job requisition# 08-0235.

Date Posted: September 25, 2008